Last Updated: April 6, 2026
CarpartGuider operates this store and website, including all related information, content, features, tools, products, and services, to provide you (our customer) with a curated shopping experience (hereinafter referred to as the "Service"). CarpartGuider® is powered by Shopline, enabling us to provide you with the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use the Service, make purchases or other transactions, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any Service, you acknowledge that you have read and understood this Privacy Policy and the methods of collecting, using, and disclosing your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that can identify you or another person or that can be reasonably associated with you or another person. Personal information does not include anonymously collected or de-identified information, i.e., information that cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information, including information inferred from your interactions with the Service, your place of residence, and as permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmations, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you browsed, added to your cart, added to your wishlist, or purchased, returned, exchanged, or canceled, and your transaction history.
Communication records with us, including information you provide when communicating with us, such as when you send customer support inquiries.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interactions with the Service, such as how and when you interact with or browse the Service.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically collected through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
Collected from our service providers, including when we entrust them to enable certain technologies and when they collect or process your personal information on our behalf;
Collected from our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
To provide, customize, and improve services. We will use your personal information to provide services to you, including fulfilling contracts with you, processing your payments, completing your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting you with returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience for you, such as recommending related products. This may include using your personal information to better customize and improve services.Marketing and Advertising. We will use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services to you on the Service or other websites, including based on items you have previously purchased or added to your cart and other activities you have on the Service.
Security and Fraud Prevention. We will use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or handle potential fraud, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use this service and register an account, it is your responsibility to protect the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.
Communicating with You. We will use your personal information to provide customer support, respond promptly to your needs, provide you with efficient service, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil evidence collection, potential or actual litigation, or other adversarial legal processes, and to enforce or investigate conduct that may violate our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes and in accordance with this Privacy Policy. These circumstances may include:
Sharing with Shopline suppliers and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
Sharing with business and marketing partners to provide you with marketing services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on your place of residence, you may have the right to instruct us not to share your information in order to show you targeted advertising and marketing messages based on your online activity across different merchants and websites.
When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as to send you products or through your use of social media plugins or login integrations.
Sharing with our affiliates or other companies within our group.
In business transactions such as mergers or bankruptcies, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service or policies, and to protect or defend the Service, our rights, the rights of our users, or the rights of others.Relationship with Shopline
This service is hosted by Shopline. Shopline collects and processes your personal information from your access to and use of this service to provide and improve it for you. Information you submit to this service will be transferred to and shared with Shopline and third parties, who may be located outside your country of residence, to provide and improve it for you. For more information about how Shopline uses your personal information and any rights you may have, you can visit the Shopline Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights related to your personal information here: Shopline Privacy Portal link. Third-Party Websites and Links
This service may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not affiliated with us or is not under our control, you should review its privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of this service and/or users of these third-party platforms, without restriction on our or third-party use of this information. Providing such links does not imply our endorsement of the content on those platforms or their owners or operators, unless otherwise stated in this service.
Children's Data
This service is not intended for children, and we do not knowingly collect any personal information of minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request the removal of that information. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined in applicable law) the personal information of persons under the age of 16.
Information Security and Retention
Please note that no security measure is perfect, and we cannot guarantee "absolute security." Furthermore, any information you send to us may be at risk during transmission. We recommend that you do not send us sensitive or confidential information through insecure channels.
The length of time we retain your personal information depends on various factors, such as whether we need this information to maintain your account, provide services to you, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the following rights related to your personal information. However, these rights are not absolute and may only apply in specific circumstances. In some cases, we may refuse your request to the extent permitted by law.
Right to Access/Information. You have the right to request access to the personal information we hold about you.
Right to Erasure. You have the right to request that we erase the personal information we hold about you.
Right to Correction. You have the right to request that we correct any inaccurate personal information we hold about you.
Right to Data Portability. In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer this information to a third party.
Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving such emails at any time using the "unsubscribe" option displayed in the email. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise any of the above rights at the locations specified in the Service or contact us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including those related to the data Shopify processes, you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising any of the rights mentioned above. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may appoint an authorized agent to exercise your rights on your behalf, as permitted or required by applicable law. Before accepting an agent's request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.Complaints
If you are dissatisfied with how we handle your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details provided below. Changes to Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us.
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