Refund policy

Thank you for choosing CarpartGuider. We value your satisfaction and are committed to providing high-quality products. If you encounter any problems while using the product, or need quick resolution to other issues, please feel free to contact us.

How to Claim Warranty

All products purchased from CarpartGuider are covered by a convenient warranty service. We guarantee product quality; warranty periods and coverage vary by product. The warranty period begins from the date of purchase. During this period, we will repair or replace any defective product free of charge.

*** Submit a Warranty Request

*** Receive a Replacement Product (Once you receive a reply email from CarpartGuider, we will ship the replacement product within the promised business days.)

Submit My Request

What is not covered by the warranty?

*** Products purchased from unauthorized dealers

*** Damage caused by improper installation or misuse

*** Lost or stolen product

*** Non-quality issues

*** Installation fees, labor costs, diagnostic follow-up services, towing fees, rental car fees, or any other costs unrelated to product quality.

Frequently Asked Questions (FAQ)

1. When does the warranty period begin? 1. The warranty period begins from the date of purchase.

2. What if I don't have proof of purchase?

*** If you purchased through our website, we can use your email address, name, or shipping address to locate your order information.

*** If you purchased through an authorized CarpartGuider dealer, you can contact the dealer to see if they can provide a copy of your receipt.

*** If the product was a gift, please ask the giver to provide a copy of the receipt or apply for warranty service on your behalf.

3. Will the warranty be renewed if my product is replaced?

The warranty period begins from the date of your original purchase. The warranty will not be renewed after a product replacement.