1. Measures that the buyer needs to take
If the user believes that they have received the wrong product, the product has been damaged, or they are not satisfied with the product, please provide pictures and video evidence to easily determine responsibility and make a quick compensation decision.
2. Conditions for free shipping and applicable situations for returns and refunds
The following situations are considered reasonable returns:
(1)After the buyer receives the item, if there is a color difference problem caused by non-product defects or screen display, we will provide free replacement service, but we will not provide free mailing service. The buyer will be responsible for the shipping cost of returning the goods;
(2)When the goods are returned due to the buyer's personal reasons not to sign for/reject the goods: If the goods need to be delivered again, the buyer will bear the freight incurred for returning the goods;
(3)During the warranty period of the product, we provide free replacement parts service, but the shipping costs for sending parts will be borne by the buyer.
(4)If the buyer wants to return the product, we provide return service. The shipping cost incurred during the return process will be borne by the buyer.
(5) The product is damaged, and the buyer has provided correct pictures and video evidence as required. If the situation is true, a quick refund will be made, and the seller will bear the shipping cost.
(6) If the product parts are missing, the buyer can make a replacement or provide a partial refund, and the seller will bear the shipping cost;
(7) The product features are indeed available, and buyers can apply for a full or partial refund, with the seller bearing the shipping cost;
3. Time limit for accepting returns
(1) Within 15 days of receiving the goods, you can apply for a free return, and the buyer will bear the shipping cost.
(2) Within 16-30 days after receiving the product, the buyer applies for a return and needs to bear the shipping cost of the product.
(3) After receiving the product for 30 days, the seller only provides repair services and no longer provides refund services.
4. Contact information for refund and return (such as email)
whatsapp:+8618682172569
Email: sales@carpartguider.com
