1. Measures that the buyer needs to take
If the user believes that they have received the wrong product, the product has been damaged, or they are not satisfied with the product, please provide pictures and video evidence to easily determine responsibility and make a quick compensation decision.
2. Conditions for free shipping and applicable situations for returns and refunds
The following situations are considered reasonable returns:
(1)After the buyer receives the item, if there is a color difference problem caused by non-product defects or screen display, we will provide free replacement service, but we will not provide free mailing service. The buyer will be responsible for the shipping cost of returning the goods;
(2)When the goods are returned due to the buyer's personal reasons not to sign for/reject the goods: If the goods need to be delivered again, the buyer will bear the freight incurred for returning the goods;
(3)During the warranty period of the product, we provide free replacement parts service, but the shipping costs for sending parts will be borne by the buyer.
(4)If the buyer wants to return the product, we provide return service. The shipping cost incurred during the return process will be borne by the buyer.
(5) The product is damaged, and the buyer has provided correct pictures and video evidence as required. If the situation is true, a quick refund will be made, and the seller will bear the shipping cost.
(6) If the product parts are missing, the buyer can make a replacement or provide a partial refund, and the seller will bear the shipping cost;
(7) The product features are indeed available, and buyers can apply for a full or partial refund, with the seller bearing the shipping cost;
3. Time limit for accepting returns
(1) Within 15 days of receiving the goods, you can apply for a free return, and the buyer will bear the shipping cost.
(2) Within 16-30 days after receiving the product, the buyer applies for a return and needs to bear the shipping cost of the product.
(3) After receiving the product for 30 days, the seller only provides repair services and no longer provides refund services.
4. Contact information for refund and return (such as email)
whatsapp:+8618682172569
Email: sales@carpartguider.com
1. Does maihuang check the products before shipping them to me?
Yes. To avoid sending defective goods to our customers, our professional quality control team will check carefully for each item we received from suppliers and manufacturers.
If a item is found defective in our QC test, it will be returned to the supplier. Please don't worry about receiving a defective item because we are committed to giving buyers the best shopping experience.
2. Are products guaranteed?
Yes, each item you buy from maihuang has a guarantee of quality and will exactly match the description on the website.
Factories that supply maihuang are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We will double-check the contents of all orders carefully before dispatch to our customers.
3. How long dose it take to have my orders shipped after the payment is made?
（1）Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
（2）Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
（3）If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Maihuang immediately with your order number and a full description or pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Maihuang, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Maihuang in order for us to send out a new piece.
5. What should I do if my products went wrong after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Except for this case, we are not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original CarpartGuider package with front and back sides.
The photos or video of the defective items.
The photos, video or screenshot showing the malfunction of the defective items.
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and CarpartGuider is responsible for the shipping costs of arranging reshipment by air mail.
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